To request assistance and schedule an appointment with our Family Services Program staff, complete our Request for Assistance form. If you have an emergency (eviction, no food, shut off notice) you can call our hotline at 212-874-7272 leave your phone number and a brief description of your problem and someone will get back to you within two hours.
You can also email:
- Erica Bynum at firstname.lastname@example.org (habla espanol)
- Janice Bethea at email@example.com
At this time, we are not able to accept clients on a walk-in basis requesting services. Someone from our office will contact you to schedule an in person, web conference, or phone meeting to assist with your issue. Please have the following documents available, as this will allow us to properly address your need:
- Rent Arrears
- Eviction Notice
- Income Documentation
If you are unable to get through to us, please contact the additional resources listed below:
- Housing Court Answers is an agency that provides up to date information on available resources, funds, and housing policies throughout New York City. Resources are also available to help you navigate the court process and prepare for your hearing.
- Met Council on Housing is a tenant’s rights organization that provides resources on a variety of housing issues that tenants face. There are resources available to support your housing needs.
- One Shot Deal through NYC’s Human Resource Administration (HRA) is a program that helps people who are unable to meet their expenses due to a variety of situations or events. Please visit their portal where you can access their screening application.
- HRA’s Office of Civil Justice is an agency that provides a variety of legal services to low-income individuals and families. Through this service, you may be eligible to receive advocacy services and additional support to preserve your housing.
- A Tenant’s Guide to the New York City Housing Court is a guide created by the Association of the Bar of New York. This resource outlines how housing court works, the rights of landlords and tenants, and how to defend yourself in court.
Right to Counsel is a law that was passed in 2017 that guarantees legal services to tenants facing eviction. This means that if you have a case that is brought to housing court, as a tenant you have the right to be represented by a lawyer who will advocate on your behalf. Below are fact sheets, which go into greater detail about this law and how you can use this service
Right to Counsel NYC Fact Sheet (English)
Right to Counsel NYC Fact Sheet (Spanish)