To request assistance and schedule an appointment with our Family Services Program staff, complete our Request for Assistance form. If you have an emergency (eviction, no food, shut off notice) you can call our hotline at 212-874-7272 leave your phone number and a brief description of your problem and someone will get back to you within two hours.
You can also email:
- Erica Bynum at email@example.com (habla espanol)
- Janice Bethea at firstname.lastname@example.org
More and more tenants in New York City are financially burdened by their monthly rent. There are programs and resources that can help reduce that burden:
- CityFHEPS is a rental assistance program that helps New Yorkers keep their current housing. At the moment they are not receiving new applications, however, if you are a current recipient of this service, support is available for you.
- Open Doors: Resources for New Yorkers Facing Housing Instability is a guide to help you navigate the current services and programs that New York has available for residents seeking to sustain their housing.
- Homebase is an agency within New York City’s Human Resources Administration (HRA) that works with individuals and families to create and implement a plan to help stabilize your current housing. There are multiple locations within the five boroughs.
- Disability Rent Increase Exemption (DRIE) is a program that provides a freeze on rent increases for tenants with disabilities. If a tenant’s rent increases, the city will pay the difference allowing the tenant to continue to pay the rent they can afford.
- Senior Citizen Rent Increase Exemption (SCRIE) is a program that provides a freeze on rent increases for eligible senior citizens. If a tenant’s rent increases, the city will pay the difference allowing the tenant to continue to pay the rent they can afford.